Privacy

Who is responsible

Rendus is responsible for the personal information described here. For privacy questions or requests, contact Nick Wallace at info@rendus.co.uk.

Enquiries and booking a call

We collect the name, email address, subject and message you submit, plus any Healthcheck summary you choose to include. We use these to respond, understand your requirements, arrange a call and manage follow-up correspondence. Providing this information is voluntary; we need contact details and a message to respond to an enquiry.

Our lawful basis is our legitimate interest in responding to business enquiries and managing prospective client relationships. Where you ask us to take steps towards a contract with you, we also use your information for those pre-contract steps.

The acknowledgement email includes a personal booking link, valid for 30 days. It contains your name and email address in an encoded form so the calendar can fill them in. Treat it as personal and avoid forwarding it. Booking a call also provides your details and chosen time to our scheduling provider.

GTM Healthcheck

Answers and results remain in your current browser session. They are not sent to Rendus unless you choose to include your summary and submit an enquiry. Shared summaries are handled as part of that enquiry and are not used for marketing.

Results are generated from your answers to suggest areas for discussion. They do not make decisions about you with legal or similarly significant effects.

Services that handle information

We use these providers to operate the website and handle enquiries:

• Resend delivers enquiry and acknowledgement emails.
• Attio stores contact details and enquiry correspondence in our client relationship system.
• Cal.com handles appointment scheduling.
• Vercel hosts the website and provides website analytics.

These services may process information outside the UK, including in the United States. Their published data-processing terms describe international transfer arrangements, including standard contractual clauses and UK addenda where applicable. Contact us for information about the safeguards relevant to your enquiry.

Website measurement

The website uses Vercel Analytics, Google Analytics and Google Ads measurement to understand visits and record enquiry submissions. Google services may use cookies and collect information about your device and browsing activity. The enquiry conversion event does not include the name, email, message or Healthcheck answers entered in the form.

See how Google uses information from websites for details.

How long information is kept

We keep enquiry correspondence for as long as it is needed to respond and manage the resulting business relationship. Retention depends on whether the discussion is active, whether it leads to an engagement, and any legal, accounting or dispute-related record-keeping requirements. You can contact us to ask about retention or request deletion of your information.

Your rights

You can ask to access or correct your personal information, and request deletion or restricted use. A right to receive a portable copy may also apply, depending on the processing and lawful basis. Contact us using the email above to make a request.

You can object to processing based on legitimate interests, including the use of your information for enquiry follow-up.

You can also raise a concern with the Information Commissioner’s Office, the UK data protection regulator.